Refund & Cancellation Policy
Version 1.0 · Effective 19 October 2026
This policy is part of our Terms of Service (/terms). Words with capitals mean what the Terms say. Our contact details are at /terms section 23.
1. Billing and renewal
1.1 Paid Plans and add-ons are billed in advance, monthly or yearly, in the currency shown at checkout, plus any tax we must collect. They renew automatically at the price then in effect until you cancel.
1.2 Upgrades take effect at once; you pay the prorated difference, shown before you confirm. Downgrades take effect at your next renewal and may reduce your resources and backups.
1.3 We send the renewal reminders and price-change notices the law requires.
2. Cancelling
2.1 Cancel online at any time in the Console. You keep your Plan until the end of the period you paid for and are not charged again.
2.2 When a paid Plan ends, your Account moves to the Free Plan and Terms section 12 applies: we may stop your Desks and store them, and may delete the Account after 12 months, with at least 30 days' notice. Copy anything you need first.
3. Refunds
3.1 90 days, unused time. Within 90 days of a payment, you can ask us to refund the unused part of the period that payment covered. For example, if you pay for a year and ask after two months, we refund the remaining ten. When we refund, the Plan or add-on it paid for ends.
3.2 Also refunded: duplicate or mistaken charges; prepaid time after we end the Services or your Account without a breach on your part; prepaid time you lose by cancelling over a change you do not accept, where the Terms give you that right; a suspension we reverse on appeal; and anything the law requires.
3.3 Not refunded: time already used, payments more than 90 days old (except under 3.2), and refunds where we closed the Account for a serious breach of the Terms. We may refund more at our discretion.
3.4 Refunds go back to the payment method you used. Your bank may take several business days to show them. We charge no refund fee.
4. Failed payments and disputes
4.1 If a renewal fails, we retry and let you know. If it is still unpaid after a short grace period, your Account moves to the Free Plan. We charge no late fees.
4.2 Please contact us before disputing a charge with your bank — it is faster. While a dispute is open, we may suspend the features it paid for. If a payment looks fraudulent, we may refund it and end the Plan it paid for, pending review by a person.
5. Consumers in the EU, EEA and UK — 14-day withdrawal
5.1 If you are a Consumer living in the EU, EEA or UK, you may withdraw within 14 days of checkout without giving a reason. Use the "Withdraw from contract" button in the Console, or send us a clear statement by email or post before the 14 days end. You may use the form below, but do not have to.
5.2 Because the service starts straight away, at checkout we ask you to confirm you want it to start during the 14 days. If you withdraw, you pay for the days you used and we refund the rest within 14 days, to the same payment method. If we did not get that confirmation, we refund everything.
5.3 After withdrawal your paid Plan ends and your Account moves to the Free Plan. Where the 90-day refund in section 3 gives you more, you get whichever is better.
5.4 Model withdrawal form
To Musing Corporation, 8 The Green, Ste A, Dover, DE 19901, support@vpcdesk.com:
I/We (\) hereby give notice that I/We (\) withdraw from my/our (\) contract of sale of the following goods (\)/for the provision of the following service (\*),
Ordered on (\)/received on (\),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
(\*) Delete as appropriate.
5.5 This policy does not affect your statutory rights as a Consumer.
6. Merchant details
Seller: Musing Corporation, a Delaware corporation, United States, trading as VPCdesk. Address, email and chat: /terms section 23.